Refund policy

• 7 days return policy
• Replacement on product(s) size issue - Under 7 days
• Replacement on damaged product(s) - Under 7 days
• Refund is initiated under 10 business days
• Refunds cannot be initiated if items are used
• Free shipping on replacement or returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. In some case/products you might also need the receipt or proof of purchase. 

To start a return, you can contact us at cssupport@lucentwear.co.in.

You can always contact us for any return question at cssupport@lucentwear.co.in.

Damages and issues
Please inspect the order upon reception as per your accord. Contact us immediately if the item is defective, damaged or if you have received the wrong item, in order to process and fix the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned such as custom printed clothing e.g. custom printed T-shirts, custom printed Bottoms or any such special print on demand items done manually as per the consumer's requirements. Do get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we have received and inspected the return item. After everything crosschecks for your return to be approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note it might take some time for your bank or credit card company to process and post the refund.